Our Hero

Early humans found hollowed out rocks to turn into homes, originating the term “Cave men”. ¹ This constraint made community difficult, so humans advanced to creating homes from natural materials, such as wood. Primitive homes were modeled on the cave, with nothing but some closed walls and an uncovered opening. Thousands of years of evolution lead us to create doors that open, close, and lock, and windows that allow us to see out and in, then glass to keep what’s out out and what’s in in, then curtains to cover what’s both out and in. In the end, we have the same caves we had before, with our darkness and privacy.

In the 1600′s the Dutch East India company was like the Wal-Mart of the high seas. If you worked on a ship for the DEI, actually called VOC, but let’s not have an acromania tournament over it, you lived day in and day out with the other people on the ship. Everyone knew everyone’s business, and that’s just how it was. There would be no need to do a status update when you went to the head, because everyone watched you go.

With the onset of industrialization and assembly-style production in the 1900′s, factories became central to small towns and people began working together, but their was a similar environment of everyone knew everyone’s family and friends and kids and lifestyle. There just weren’t a lot of secrets. Only in the last 50 years have we moved to the cubiclised, white-collar, technically-oriented jobs where turnover is an expectation and no one really bothers to get to know everyone else. Cliques form, but on the whole there isn’t a sense of community.

In a relatively short span of time, we created a generation and a culture that has a “right to privacy.” We have seen this concept denied by courts who say employers can regulate lifestyle as a condition of employment, and that what an employee does outside of work can still be used against her at work. Drinking, drugs, cigarettes, and even functions allowed to be attended can all be used as conditions of employment in our “right to work” world.  Though it has been upheld time and time again, the belief in this right grows ever stronger.

The political buzzword of the last decade has been “transparency.” We the people should have an open window on the workings of our government, of our corporations, of our financial institutions. We should see how the cogs turn and the deals are made, we should have open access to it all. At the same time, a subculture of companies has grown around controlling the online image of individuals. Ex-boyfriend posted some risque pictures of you? They can fix that. You got fired from your old job for coming to work drunk, and some people decided to blog about it? They can fix that. From the benign to the outright slanderous, companies that specialize in online identity rehab are doing bang up business curing the internet of individuals’ indiscretions.

Should it matter? Should you want to work for a company that would use your facebook status update about hating filing against you in an interview? Does that tweet about being drunk at the Alice In Chains concert make you a bad person or in any way impact your job performance? Are companies better off pretending that their employees don’t have a personal life? Maybe this is the wake up call that companies need to start treating their employees like people. Maybe it’s time to open up the door to the cave and not worry about what others will see, because their cave door is wide open too.

^{1. This is rather vague and unresearched proposition, because this is a tech blog and not an anthropology blog. Please do not blame us when you crib this and fail your class.}

If you want to be judgmental of our thoughts, feel free to follow Fred and Patrick on twitter!

This year marks the second decennial census since widespread use of the internet began in the 1990′s. The bulk of census activity takes place during the time when people are traditionally preparing taxes and vying for an infusion of cash  from their tax return.  The evil peoples of the interwebs will be out in force to take advantage of  the under-informed.

Keep these simple rules in mind:

• No one from the IRS or the Census bureau will ever email you about your taxes or the Census. Ever.
• No one from the IRS or the Census bureau will call you and ask for your address, social security number, and bank account information. Ever.
• No one from the IRS or the Census bureau will ask for money, a donation, passwords, or pin numbers over the phone or via email. Ever.

If you get a phone call from the IRS and do not feel comfortable with the questions they ask to identify you, the real IRS is always willing to accept a callback. Their phone number is 1-800-829-1040 (800-TAX-1040). Doing this callback will (almost) always ensure you are talking to the IRS.

This is a good rule of thumb for any unsolicited phone call. If the questioning or “verification process” makes you feel uncomfortable or involves revealing sensitive information such as a mother’s maiden name, social security number, driver’s license number, bank information, or credit information, get a callback name and number. Anyone can spoof an outgoing phone number, so caller id is no protection here. In the case of official agencies, it’s fairly easy to verify the listed phone number before making the callback, and legitimate businesses will never try to goad you into giving information.

If you are struggling with confrontation, all legitimate businesses will also be willing to conduct business via mail. Specifically in cases of debt collection or IRS matters, request the correspondence be provided via US mail instead of the telephone. Legitimate agencies will comply with this request, anyone who doesn’t you can safely hang up on.

Further Reading:
Census on Scams
IRS on Scams

Verizon recently issued a press release where they introduced two new “packages” aimed to help small to medium sized businesses through “rough economic times.” Although the packages are detailed and named in the press release (reprinted below), the release and website are a little lacking for information regarding costs and fees. If Verizon will be making it easier (and cost effective) to get SIP Trunks to end users, this may open a great window for PBX systems such as Asterisk, SwitchVox, FreeSWITCH, and more.

The press release follows:

Small and Medium-Sized Business Options Are Focus of Verizon Global Wholesale Offers

Voice Over IP and Powerful Internet Access Packages Bolster Business Success In Rough Economic Times

March 15, 2010

NEW YORK – At a time when small and medium-sized businesses look for every technological advantage to help them continue as the fundamental economic growth engine in the U.S., Verizon is providing support with three new voice-over-IP and Internet packages available through the Verizon Global Wholesale division.

The offers are designed to respond to the rapid growth of voice over IP (VoIP) in the small and medium business realm and the resulting demand for powerful high-speed Internet connections. In addition, the offers support Verizon Global Wholesale customers’ marketing efforts to small and medium sized businesses.

“By creating new VoIP and Internet packages that include both services and hardware, we’re giving our wholesale customers new ways to support their small- and medium-sized business customers in a time when every nickel and every efficiency counts toward success,” said Quintin Lew, senior vice president of marketing for Verizon Global Wholesale. “Our goal continues to be to arm our wholesale customers with the tools that help them to help small and medium-sized businesses succeed.”

(For more information about the benefits Verizon Global Wholesale offers its wholesale customers who support the small and medium business market, click here.)

NEC IP PBX and SIP Gateway Solution

The first new package combines Verizon’s SIP (session initiation protocol) Gateway Service with associated router hardware. SIP Gateway Service transports VoIP traffic between packet-based IP networks and the traditional telephone network, allowing Verizon Global Wholesale’s customers to give small and medium-sized businesses a quick and easy way to get into the VoIP world.

In addition to providing access to Verizon’s expansive IP local network and its telephone number inventory, wholesale customers can offer small and medium-sized businesses a new NEC UNIVERGE SV8100 IP PBX and its associated installation and maintenance bundle at a discount, simplifying the setup and lowering the cost of entry into the IP market. This enables small and medium-sized businesses to work with a single vendor, receive one bill, and gain access to a feature-rich VoIP solution that delivers cost reductions and the promise of increased productivity.

Both the SIP connection and the NEC UNIVERGE SV8100 PBX are priced at a discount with this new simple, feature-rich package. The service and hardware discounts expire on June 30.

Internet Dedicated T1 Package

The second new package, Internet Dedicated T1, also combines discounted service and hardware. It provides a high-capacity connection for 30 or more users and is designed for transmitting high-volume e-mail traffic, transferring large files, or hosting Web sites from virtually anywhere.

The package, based on T1 technology, combines 24 channels of broadband signal into a 1.544 megabit per second (Mbps) service, with customer equipment available to enable the service. Quality of service (QoS) assurance is offered as an option, at an additional cost. QoS is important for businesses that consolidate voice, video and key business applications onto a converged IP network.

The equipment offered in this package is either a Samsung Ubigate iBG 1000 for data-only applications or a model 1003 for data and voice services combined. The discounts on service and equipment expire on March 31, 2011.

For small and medium-sized businesses with a larger appetite for Internet access, a third new promotional offer features Internet access with an Ethernet connection at either 5 Mbps or 10 Mbps. This Internet Dedicated Ethernet service is discounted and bundled with a Samsung iBG1000 router, the cost of which is credited back over the initial year of service.

Targeted at businesses that intend to consolidate voice, video and key business applications onto a converged IP network, this offer delivers a single-vendor solution that end-user customers can leverage to fit their business model. The Ethernet service discount and the monthly credit offer for the cost of the router are scheduled to expire on March 31, 2011.

“Small businesses need their carriers to go beyond a one-size-fits-all solution,” Lew said. “These Internet offers cover the key speeds and features that growing small and medium-sized enterprises require to solve modern connection issues and engage the world in new and aggressive ways.”

Verizon Communications Inc. (NYSE, NASDAQ:VZ), headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to mass market, business, government and wholesale customers. Verizon Wireless operates America’s most reliable wireless network, serving more than 91 million customers nationwide. Verizon also provides converged communications, information and entertainment services over America’s most advanced fiber-optic network, and delivers innovative, seamless business solutions to customers around the world. A Dow 30 company, Verizon employs a diverse workforce of approximately 222,900 and last year generated consolidated revenues of more than $107 billion. For more information, visit www.verizon.com.

VERIZON’S ONLINE NEWS CENTER: Verizon news releases, executive speeches and biographies, media contacts, high-quality video and images, and other information are available at Verizon’s News Center on the World Wide Web at www.verizon.com/news. To receive news releases by e-mail, visit the News Center and register for customized automatic delivery of Verizon news releases.

Media Contacts:

Lynn Staggs
+1-918-590-2403
lynn.staggs@verizonbusiness.com

Jim Smith
Verizon
201-618-3346
james.albert.smith@verizon.com

Suggested Reading:

• Graves On SOHO VoIP — SIP Trunks don’t exist.
• Verizon Wireless

Note: There’s an intro, the DDA response, and Fred’s response in this article. Jump to the end to read Fred’s response.

A few months back, we posted a nice little article on using Asterisk to get Parking Space Availability from Ann Arbor garages. The response from the VoIP community was fantastic! We received great comments and feedback from people like Jason Goecke, Dug Song, Dave Michels, Evan Cooke, and more! People not only responded, they even showed different ways of providing access to this information. And everyone shared their work in an open forum — truly a great example of open source coding inspiring innovation (albeit with Parking Spaces).

Even better was the local response in Ann Arbor. Edward Vielmetti and Fred Posner were interviewed in the local papers, appeared on a radio show, and even rode the teeter totter. Everyone loved the idea of being able to check on parking space availability… everyone except for the DDA (insert scary music).

The DDA (Ann Arbor Downtown Development Authority), funded by tax dollars,  “provides a diversity of transportation and parking options to meet downtown’s [Ann Arbor’s] ever-changing needs.” The DDA does not like us making information of parking spaces available to the public via phone. Instead, the DDA wants to control this information. Seriously, they want to control parking space availability information.

Tyler Erickson helped Edward Vielmetti and Fred make this project even more fascinating by tracking parking space availability over time. The plan was to provide predictability of availability. For example, “We’re sorry, the lot at 4th and Washington is currently filled, we predict the parking lot will be available in 7 minutes. Press 1 to be notified…”

Wouldn’t that be neat? We thought so… The DDA’s response was to block Tyler’s access. Of course, since it was using Google Apps, it blocked Google, but that’s another story. We inquired as to why this blockage occurred and… well enter Susan Pollay. Susan Pollay is Executive Director of the DDA. She told us (and remember, this is a tax funded organization):

“Hi all.   Over the last day or so I have talked about your project with a few DDA members and what arose from these conversations was a shared concern that because the project was not an initiative created by/run by the DDA there are no controls in place for this at present.  For instance, there is no DDA policy about how to allow /or even if it should allow an outside group to use the DDA’s parking data for a private enterprise.  There is a concern about how unsecure/secure the DDA website is made when sharing this data.   And finally, a concern that if the project had value to parking patrons, that the DDA itself should consider providing this service as an extension of what it is already doing on-line.”

Interesting… but the story doesn’t stop there. Due to real-life concerns of all of us, we kind of let this project move to the back burner. But then, two days ago Edward Vielmetti noticed the DDA website was no longer publishing real-time parking information. The response from Susan Polly follows:

From: Susan Pollay
Subject: RE: DDA real time parking data via web is not working // was Fwd: parking app busted again
Date: March 12, 2009 11:36:56 AM GMT-04:00
To: Sabra Briere, Edward Vielmetti
Cc: Margie Teall, Christopher TaylorC, Carsten Hohnke, Fred Posner, Tyler Erickson

Many thanks for this and other emails.  The DDA became aware of Mr. Vielmetti’s project after reading about it in the press.   Immediately a number of concerns were expressed including 1) no permission from the DDA was granted before this project got underway, 2) this project hopes to sell this software to other communities and thereby make a profit and is using DDA-generated information to accomplish this, 3) the DDA has no control over what is done with this information yet this information is attributed to the DDA, 4) persons interested in finding out about parking structure vacancies must make a toll-call out of state.

The DDA Operations Committee met and discussed these concerns.  Their resolve was to provide information by phone to interested members of the public using real human beings answering phones at the Republic Parking office.

There are several benefits to the public with this arrangement.  1) Republic Parking staff members can provide the follow up information that an automated system can’t.  e.g. You call to find out if there are vacancies at 4th & Washington – and if there are no vacancies or very few, Republic Parking staff can suggest a nearby convenient alternative parking location.  They can give directions to the parking structure.  They can provide information like yes, they do take credit cards.    The automated system only tells you there are 0 spaces available.      2) Republic Parking staff members can keep track of how many people are calling, what structures they call about most often, the follow up questions, etc.   This way if we ever decide to acquire an automated phone system we know how to prioritize and provide the information most sought after by patrons.  The DDA would have retrieved none of this information from Mr. Vielmetti.       And finally 3) a call to Republic Parking is not a toll call.  It is a local office, staffed 24 hours a day, 6 days a week (Sundays all facilities are open and unlikely there are vacancy concerns).

Thanks again for contacting me.  I hope to be helpful, so please let me know if I can answer any additional questions about this…..

Best wishes.

Susan

WOW!

Fred’s response follows:

From: Fred Posner
Subject: Re: DDA real time parking data via web is not working // was Fwd: parking app busted again
Date: March 12, 2009 4:13:08 PM GMT-04:00
To: Susan Pollay

Good afternoon,

First, my apologies to Tyler and Carsten. They both wrote exceptional, professionally toned replies. I, however, am so appalled at this email, that I must speak directly to the points mentioned.

Susan, the DDA is funded by tax dollars and parking fees. Perhaps you have forgotten that public money is used to fund the DDA’s mission to serve the public?  Allow me to introduce you to the concepts of open government and “public domain.” I don’t want to waste everyone’s time here, but please read up on these concepts so we can be on the same page.

Lets take your first point:

“No permission from the DDA was granted before this project got underway”

What permission should we have gotten? The DDA publishes parking space availability on the internet and on big, bright signs attached on garages. Do you believe that this is classified information that should be controlled by the government? If I asked someone if they knew how many spaces were available, should they say to me “I’m sorry Fred, I don’t have specific permission from the DDA to release that information.” Should people who release this information be considered enemies of the state and locked in Guantanamo Bay?

The bottom line here is that to horde this information is ridiculous. Let’s forget the tax/government/information aspect for a second. Even if this were private parking, I could never imagine an organization that would say… “Hey, I don’t want people to know that I have spaces available. They might come give money to park here.” An example of this is movie theaters. Movie theaters regularly welcome people announcing availability of shows and times. Why? Because they want to fill the seats. And if the seats are full, they want to let people know so they will plan to come back at a time when there is availability. With this in mind, there are many, many private companies that assist movie theaters with publishing this information on websites and phones.

This translates well to Ann Arbor Parking. I’m sure the citizens that you serve would like access to information. I’m also certain that the businesses would like people to know that parking is available. And, I’m certain they want a lot of access to that information. After all, no one suffers from having too much access to the same information. But the DDA response was completely the opposite. You actively stopped us from getting this information by blocking IP’s (such as google application server) and changing the format of the information.

In regards to needing your permission, I say simply, “You’re wrong. Either the information is public information on the public internet and public signs, or it’s private information that should be properly secured. Your idea that this public information must be secured is wrong. The idea is wrong, the approach is wrong, and the underlying ideology is wrong.”

Let’s look at point number 2:

“this project hopes to sell this software to other communities and thereby make a profit and is using DDA-generated information to accomplish this”

Wrong. Simply wrong. And your saying this is borderline libelous. Ed, Tyler, and I did this project to provide information. No money was thought of, and as a matter of fact, it cost me money to provide phone service for the beta project. Not only did we do this work for FREE, we also published the work, the source, and the methods online. We published the code we wrote and entered it into the public domain.

You know what happened when we did this? Others wrote similar code and also published it online. A discussion of open sharing of information took place with some very big names in the VoIP (voice over Internet) industry. We all shared code and provided public information to our work. Sadly, private companies and individuals are willing to share information, but the public DDA is not… that seems backwards, no?

Take a look at the post written on VoIP Tech Chat and the discussion that followed:

http://www.voiptechchat.com/voip/218/use-asterisk-cepstral-and-perl-to-get-parking-and-weather-updates/

Point number 3:

“the DDA has no control over what is done with this information yet this information is attributed to the DDA”

Ok. When I was in third grade I had to write a report where I researched information and cited my sources. I attributed the information I learned and gave credit to the source so that others could also get that same information. This “marvel” concept of citing sources is still used today.

I must ask, what control of this information is needed? “My goodness, it’s crazy. I can’t believe it… with this parking space availability information… I can unlock the secret to who killed Kennedy!!!! Eureka!”

Sarcasm aside, the thought of government controlling information means the end of freedom. Information is for people and there’s a reason why people need access to information. If you have thoughts of controlling information, please leave government. Also, citing the source of information is not a problem, it’s actually proper, responsible, and good practice.

Point number 4:

“persons interested in finding out about parking structure vacancies must make a toll-call out of state.”

Wrong. At one point, I had this project linked to a 212 number. Why? Because I could support unlimited callers at that number. I did this at a cost of 1.5 cents per minute from my pocket. It took me two weeks, but we received a local Ann Arbor number capable of having more than 2 simultaneous calls. So for a brief 10 day period, you needed to dial 212. Then you could dial 734. We released this information online, over the radio, and to newspapers… So basically, since January 20th, you’re wrong (and we really didn’t make this live until January 10th).

But let’s take this a step further… and say “So what?” Right now the DDA releases this information only online at at the garage. If people want to make this available via SMS, Phone, Twitter, Facebook, Smoke Signal, Tea Leaves, or whatever communicative method one can imagine, it’s simply another way to access the same information. After all, no one suffers from having too much access to the same information.

So, not only is there a local number, it shouldn’t matter if there wasn’t. I truly see implementing a Detroit number, maybe Toledo, Grand Rapids… and more. Could you imagine the possibility of people from another area calling a local number (for them) to visit Ann Arbor? I can… and wow, that would be great.

Benefit number 1:

“Republic Parking staff members can provide the follow up information that an automated system cant.  e.g. You call to find out if there are vacancies at 4th & Washington  and if there are no vacancies or very few, Republic Parking staff can suggest a nearby convenient alternative parking location.  They can give directions to the parking structure.  They can provide information like yes, they do take credit cards.    The automated system only tells you there are 0 spaces available”

Our system not only can do all this, it can do more. Our system can speak many languages. Our system won’t call in sick. Our system doesn’t have attitude, ever. And here’s the best part… Our system doesn’t only say there are “0″ spaces available. Our system actually calls you back when spots are available. Our system will also call you back when there are no more spots available. Are you going to have Republic Parking do that? Our system can give instructions, make recommendations, provide hours, and do much more than a staffed person and it costs you… nothing. No benefits, no salary, no cost, and yet more service.

Benefit number 2:

“Republic Parking staff members can keep track of how many people are calling, what structures they call about most often, the follow up questions, etc.   This way if we ever decide to acquire an automated phone system we know how to prioritize and provide the information most sought after by patrons.  The DDA would have retrieved none of this information from Mr. Vielmetti.”

We keep track of this information. Any time you want it, all you have to do is ask. Unlike the DDA, Mr. Vielmetti, Mr. Posner, and Mr. Erickson have demonstrated an ability and willingness to share information.

Final Benefit number 3:

“a call to Republic Parking is not a toll call.  It is a local office, staffed 24 hours a day, 6 days a week (Sundays all facilities are open and unlikely there are vacancy concerns).”

A call to Republic Parking can be a toll call for many of the users who travel from out of town or are students here in Ann Arbor  but I already addressed that above. Our system is a local call to Ann Arbor right now which you imply otherwise. Also, our system is open 24/7 and yes, you do have some availability problems on Sunday… well at least we could see that when you weren’t blocking access to the information.

Sometimes it helps to have other people look at information, this way we can assist you when you make incorrect statements. Your statement is a PERFECT illustration of why open access to information is needed. Open access to information corrects statements that interpret information incorrectly.

In closing…

Right now I wear two hats. I’m both a Florida Resident and am renting in Pittsfield Township. I also own a small business. After watching these Jeff Daniels’ commercials promoting the benefits of doing business in Michigan, I was very seriously considering moving my business from Florida to Michigan. However, dealing with the DDA has really opened my eyes.

You see, I’ve worked for the government. And say what you want about Florida, we take public access to government very seriously in the Sunshine state. We have what is called the Sunshine Law that provides both criminal and civil penalties when public access is restricted. It’s a great law, and perhaps needed here as well. You see, I believe, as many others do, that in a government of the people and by the people, that information belongs to the people. Government agencies, such as the DDA, should help get information to the public, not wish to control it.

The thought of the DDA requiring permission to access public information and / or control information is not only a scary thought; it’s absolutely anti-American. After all, no one suffers from having too much access to the same information.

A personal hero of mine has always been Benjamin Franklin, and I leave you with this:

“Never trust a government that doesn’t trust its own citizens…”

Fred Posner

PS…

Wonder why the phone number can’t tell you the available spaces? We are specifically blocked and forbidden to access their website. Here’s the page we get:

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>403 Forbidden</title>
</head><body>
<h1>Forbidden</h1>
<p>You don't have permission to access /parking__transportation/available_parking_spots/
on this server.</p>
<hr>
<address>Apache/2.2.4 (Unix) mod_ssl/2.2.4 OpenSSL/0.9.7a DAV/2 mod_jk/1.2.20 PHP/5.2.1 Server at a2dda.org Port 80</address>
</body></html>

Welcome to the new world order.

Broadsoft announced the acquisition of competing company Sylantro Systems. In a press release shortly before the New Year, Broadsoft states:

“Sylantro has been a strong competitor of BroadSoft for 10 years. This acquisition further advances our market and innovative leadership position.”

Broadsoft provides VoIP application software, including the “flagship” BroadWorks platform. Marketing as Carrier Grade, Broadsoft provides a license based VoIP platform for many telecommunication carriers; with a list available at their website (broadsoft.com). Sylantro Systems also provides VoIP software to many carriers including AT&T and Quest. Their website is located at sylantro.com.

Payment terms and personnel were not discussed in the release; although Broadsoft did announce that it intends to support the Sylantro platform through direct sales and authorized partners.

Microsoft SQL Server

Microsoft announced a new security vulnerability affecting almost the entire Microsoft SQL Server product line. The warning verifies a vulnerability allowing remote code execution on systems running:

• Microsoft SQL Server 2000
• Microsoft SQL Server 2005
• Microsoft SQL Server 2005 Express Edition
• Microsoft SQL Server 2000 Desktop Engine (MSDE 2000)
• Microsoft SQL Server 2000 Desktop Engine (WMSDE)
• and Windows Internal Database (WYukon)

Note: Systems with Microsoft SQL Server 7.0 Service Pack 4, Microsoft SQL Server 2005 Service Pack 3, and Microsoft SQL Server 2008 are not affected by this vulnerability.

From the advisory:

Microsoft is aware that exploit code has been published on the Internet for the vulnerability addressed by this advisory. Our investigation of this exploit code has verified that it does not affect systems that have had the workarounds listed below applied. Currently, Microsoft is not aware of active attacks that use this exploit code or of customer impact at this time.

In addition, due to the mitigating factors for default installations of MSDE 2000 and SQL Server 2005 Express, Microsoft is not currently aware of any third-party applications that use MSDE 2000 or SQL Server 2005 Express which would be vulnerable to remote attack. However, Microsoft is actively monitoring this situation to provide customer guidance as necessary.

…

Customers who believe that they have been attacked can obtain security support at Get security support and should contact the national law enforcement agency in their country. Customers in the United States can contact Customer Service and Support at no charge using the PC Safety hotline at 1-866-PCSAFETY. Additionally, customers in the United States should contact their local FBI office or report their situation at Internet Crime Complaint Center.

Microsoft recommends that all users keep Windows updated and apply Microsoft Security updates regularly.

Sun Microsystems Inc., (NASDAQ: JAVA) announced today a “series of changes” in response to the changing economic climate. You have to love their NASDAQ ticker name, don’t you?

In order to “accelerate the introduction of compelling open source innovations,” Sun will be restructuring the company into new business groups:

• Application Platform Software (JAVA, MySQL, etc.)
• Systems Platforms (Solaris Virtualization, Open Storage, etc.)
• Cloud Computing & Developer Platforms (StarOffice, NetBeans, etc.)

The restructuring aims to remove costs by 700 – 800 million dollars each year. Of course, there is also a human price tag — a reduction of 15 – 18% of the workforce (about 5000 – 6000 employees).

Sun provides popular open source software and promotes itself as a leader in the open source community. Popular Free, OpenSource Sun products include:

• Java
• MySQL Database Software
• OpenSolaris OS
• OpenOffice (Compare to MS Office)

snom introduced a new VoIP phone recently, the snom 820. We’re always excited to see new VoIP telephones enter the SIP market, especially ones that easily integrate with Asterisk and multiple VoIP solutions. And with built in WiFi, this phone looks to be a great addition to any deployment.

snom markets the 820 as reflecting “the 8 experience:”

The snom 820 is a new step in combining high class telephony with an extraordinary design. The snom 820 is the beginning of a superior line of business VoIP phones. It´s extraordinary elegance and performance combines both: latest technology and well known snom features. The snom 820 is an amazing experience for everybody who is used to the basic world of telephony.

The telephone boasts an impressive array of features such as:

• high resolution color display
• wideband voice
• integrated WiFi
• 5 way conferencing
• for all features, download the datasheet from VoIP Tech Chat

Pricing seems to range from $375.00 – $500.00.

Within a week of announcing store closures, Circuit City has now filed for chapter 11 bankruptcy.

Cnet.com reports the store recently negotiated a 1.1 billion “debtor-in-possession revolving credit” to assist with working capital for the chain.

After closing 150 stores and providing massive lay-offs, the bankruptcy was almost a certainty.

Microsoft Response Point is the Microsoft version of VoIP. Do you sense a bit of sarcasm? Honestly, we don’t know. We will not use this post to feed the Microsoft vs. Linux debate. Instead we will use a “historical perspective” to explain our position and then move on…

Start Historical Perspective

The vast majority of VoIP solutions are built on top of a linux operating system. This translates to the stereotype of a rather large, geeky individual (have you seen the photo of Patrick and Fred?), installing the VoIP system, configuring phones, drinking caffeine, cursing at users, reconfiguring phones, talking about comic books, drinking more caffeine, and then working more on the VoIP system. When finished, the end result is generally a very stable and well run system. A system that works so well, that people are willing to listen to Fred and Patrick  (uh… we mean our geeky friend) talk about comic books; simply because the phone system (and network) run so well.

Enter Microsoft. Microsoft tries (and sometimes succeeds) in making products that a non-geek can implement. Through graphical user interfaces (GUIs), they allow the Microsoft user to point, click, and essentially “program” their needs into the Microsoft solution. For small businesses, without a geek on hand (or time on hand), the Microsoft solution can sometimes handle all of their needs and provide an excellent solution.

Yes… geeks are divided. Some geeks hate Microsoft as if Microsoft were the Space 1999 to their Star Trek. Other geeks, have evolved into more tolerant creatures; agreeing to disagree and live together with nice TCP/IP connected handshake. Sure, if you have a custom situation and wish to code a phone system to work specifically as you wish, you’re going to want to talk to some geeks. If you’re a small business, with let’s say 50 or less phones, and want a phone system for your office, Microsoft Response Point may be very helpful and also save you some money.

End Historical Perspective

Recently, VoIP Supply announced they will be offering the complete line of Microsoft Response Point small business VoIP phone systems from Aastra, D-Link, and Quanta. VoIP Supply even has a nice page for it on their website: http://www.voipsupply.com/phone-systems/response-point.

If you know an office looking for a simple, easy-to-use small business phone system, have them talk with the folks at VoIP Supply and see if the Microsoft Response Point system is a good fit.

As for us? We’re ready to talk about The Avengers movie coming out in less than 2 years.