Oh no... Sync Error

Recently, RIM announced the software that allows Mac users to do what Windows users have done for years — sync there desktop with their Blackberry. A long time in the running, those who used Blackberry and Mac had to rely on either 3rd party software, virtualized desktops, or hacks to sync their address book, calendar, etc. outside of a wireless corporate sync.

So, with software that’s only a week or two outside of Beta, new “undocumented features” aka Bugs are certain to pop up. And when they do, instead of navigating the endless IVR hell of your carrier (and then Blackberry), you can simply fix it yourself.

A sync error occurred. Please retry the sync.

What to do?

Well… first backup everything you can. Backup the data on the blackberry and also the data you are syncing against (such as your address book or calendar).

Then, reset your sync services on the Mac.

1. Do you have a Sync Icon?
   • Yes
     1. Sweet!
     2. Go to Step #2
   • No
     1. Open System Preferences
     2. Click Mobile Me and then click the Sync Tab
     3. Select the Show status in the menu bar option
2. option-click (aka hold the option key and click) on the sync icon
3. Choose Reset Sync Services
4. Click Reset Sync History

If that does not work, or you don’t have a menu when you option-click the sync icon:

1. Open Terminal
2. In the Terminal window, type or paste the following command on a single line:

/System/Library/Frameworks/SyncServices.framework/Versions/A/Resources/resetsync.pl reset

• When the operation is complete quit Terminal