VoIP Tech Chat

Can you believe that we haven’t posted a true VoIP Tech Chat in over a year? Although many of you are thankful for the break, we have decided to invade your favorite audio player once more (with feeling) with the first of (what we hope) will be many podcasts for 2010. This week we discuss Verizon Wireless, Vonage, Customer Service, and well, just a good ol’ fashioned VoIP Tech Chat.

As always, VoIP Tech Chat can be accessed from:

• VoIP Tech Chat (download mp3)
• iTunes
• And, thanks to popular request, you can also stream the chat by pressing the play button below

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Links of “Interest:”

• Follow Fred on Twitter
• Follow Patrick on Twitter (Yay!)
• Past Post from Patrick regarding a positive experience with Verizon

Free has a price, and it’s usually subjecting ourselves to marketing based on the magic numbers games.

Here at VoipTechChat(.com!) we don’t (as of this writing, but things change…) have any paid advertising on the site, and have abandoned AdWords, since it’s giving away real estate and not getting a lot of value. While we are open to targeted advertising (if you have a phone to sell, we are available to pitch it!), we appreciate that generic revolving text ads aren’t super valuable to anyone.

Today I started noticing the heavy addition of leading ads in my YouTube videos and I realized a critical feature all ads should share, and very few do: Read the rest of this entry »

When my little girl went from being a benign, unmoving lump of sleeping, drooling baby to a terroristic unplugging, biting, chewing, eating, swallowing, gagging, breaking, pulling, tugging beast of a toddler, my home decor changed. When we moved into our excessive 4 bed / 2.5 bath home in 2007, we had dreams. We had a guest room, and a Disney room, and my home office taking up about 25% of the under A/C space. When the beast began terrorizing our home, we retreated into a fallback position and isolated her to the safest room in the house, my former office. I was relegated to Read the rest of this entry »

Note: You can play or download the MP3 audio of the “Telemarketer Torture” calls towards the end of the article.

When I first started working with VoIP, I began to hate telephony, and any and all things telephone related. This bothered me on many levels. You see, as a kid, I loved telephones. Growing up in the “big city,” pay phones seemed to be on every corner. Family stories talk about walking several blocks extra, just to avoid me seeing and wanting to play with a phone. But, as usual, I digress…

When I worked with an unnamed switch (let’s just say it rhymed with Broadmoft), I hated working with VoIP. I knew there had to be a better way and started playing with Asterisk. Soon, my memories of playing with phones started coming back and my love rekindled. Now, I look forward to working with phone systems, only because I truly feel that the use of a phone can only be limited by your imagination. And with companies like Twilio, Adhearsion, and Digium, the community of telephone developers seems only to grow.

With that long winded introduction, let’s discuss today’s topic — telemarketer torture. Read the rest of this entry »

Firefox has released version 3.5.1 to address a security flaw announced earlier this week. For more information, please read the post at Team Forrest.

Our sponsor, Team Forrest, is reporting a serious security flaw in Firefox 3.5. The Zero-day exploit allows malicious javascript code to take control of a end-user.

For more information, please read the post at Team Forrest.

Note: There’s an intro, the DDA response, and Fred’s response in this article. Jump to the end to read Fred’s response.

A few months back, we posted a nice little article on using Asterisk to get Parking Space Availability from Ann Arbor garages. The response from the VoIP community was fantastic! We received great comments and feedback from people like Jason Goecke, Dug Song, Dave Michels, Evan Cooke, and more! People not only responded, they even showed different ways of providing access to this information. And everyone shared their work in an open forum — truly a great example of open source coding inspiring innovation (albeit with Parking Spaces).

Even better was the local response in Ann Arbor. Edward Vielmetti and Fred Posner were interviewed in the local papers, appeared on a radio show, and even rode the teeter totter. Everyone loved the idea of being able to check on parking space availability… everyone except for the DDA (insert scary music).

The DDA (Ann Arbor Downtown Development Authority), funded by tax dollars,  “provides a diversity of transportation and parking options to meet downtown’s [Ann Arbor’s] ever-changing needs.” The DDA does not like us making information of parking spaces available to the public via phone. Instead, the DDA wants to control this information. Seriously, they want to control parking space availability information.

Tyler Erickson helped Edward Vielmetti and Fred make this project even more fascinating by tracking parking space availability over time. The plan was to provide predictability of availability. For example, “We’re sorry, the lot at 4th and Washington is currently filled, we predict the parking lot will be available in 7 minutes. Press 1 to be notified…”

Wouldn’t that be neat? We thought so… The DDA’s response was to block Tyler’s access. Of course, since it was using Google Apps, it blocked Google, but that’s another story. We inquired as to why this blockage occurred and… well enter Susan Pollay. Susan Pollay is Executive Director of the DDA. She told us (and remember, this is a tax funded organization): Read the rest of this entry »

Ever had a story to report that was shocking, offensive, and hilarious all at the same time? Imagine this scenario, if you will:

You’re surrounded by family and friends watching the Super Bowl in your living room on your brand new, HD big screen TV. It’s the Steelers vs. the Cardinals and just when you think the Cardinals have all but lost, an amazing run by Fitzgerald switches the lead to Arizona and you can’t believe it. You watch the screen waiting for the replay, when instead of seeing a ball caught by Fitzgerald, you see a whole other kind of ball, courtesy of Club Jenna.

And yes, in this case, that ball is full “in your face” frontal male nudity. Literally, in your face.

Viewers in Tuscon, AZ watching the game via Comcast on KVOA channel 4 lived that exact scenario. For approximately 30 seconds after the touchdown, viewers in Tuscon watched the game transition from touchdown, to porn, and then right back to touchdown celebration. KVOA has posted this statement from Comcast:

Tucson, Arizona

Updated 8:30a — Comcast Releases Statement Apologizing to Customers

KVOA-TV is investigating pornographic material viewed during the Super Bowl by some Tucson area Comcast viewers.  Just after the last touchdown by the Cardinals, approximately 30 seconds of pornographic material was shown.  It appears this material was only viewed by some Comcast customers.

Comcast has released a new statement today:

“We are mortified by last evening’s Super Bowl interuption, and deeply apologize to our customers for the inappropriate programming.  We are aggressively investigating the situation including the possibility of foul play,” said Kelle Maslyn, Comcast Corporate Affairs Manager.

When we contacted Cox last night, we received this statement:

“We have received no evidence that any inappropriate material was broadcast on any of our channels during the Super Bowl.  The alleged incident appears to be isolated to the Comcast territory.  We will offer our support to all appropriate organizations to help them determine what happened,” says Mike Dunne, Cox Director of Media Relations.

KVOA is dismayed and disappointed that some Comcast customers and their families were subjected to this material.  Nielsen says, “KVOA will continue to investigate what happened to our clean signal and make sure our viewers get answers.”

If you would like to see the video, you can find it here: (although be warned, full frontal nudity not safe for work or kids or people who don’t like videos showing full frontal nudity):

• Gizmodo
• Comcast Superbowl Porn

What you VoIPing 'bout Willis?

Yes, you guessed it correctly. In today’s article, Diff’rent Strokes will be used as a metaphor for VoIP. Why? The correct question is “Why Not?” And the answer… well that’s simple — Diff’rent Strokes is the perfect metaphor. Take for example these classic lines from the show’s theme song:

Now, the world don’t move to the beat of just one drum,
What might be right for you, may not be right for some.

Classic. Pausing for Trivia… do you know which 80’s sitcom star wrote these lyrics? If you said Growing Pains actor and Canadian sensation Alan Thicke, you’d be right… but, as usual, we digress.

Those working within VoIP, and contrary to many medical reports there are people still working in the industry, have many flavors and styles of VoIP products to choose from. Although opinions vary, there really is no “right” or “wrong” product line. Selecting your VoIP implementation is an individual choice that is determined simply by what works best for you. Read the rest of this entry »

Microsoft announced today several critical warnings for Microsoft products, including Windows 2000, Windows 2003 Server, and Windows XP. Microsoft Security Advisories are a way for Microsoft to communicate security information to customers about issues that may not be classified as vulnerabilities and may not require a security bulletin. Each advisory will be accompanied with a unique Microsoft Knowledge Base Article number for reference to provide additional information about the changes. Read the rest of this entry »