VoIP Tech Chat

VoicePulse, a VoIP Service Provider, announced today the addition of a new “regulatory” fee for it’s customers. In an email sent to account holders, VoicePulse advised that effective on the next billing cycle (in one example this was effective in less than 48 hours), users will be charged an additional fee to offset compliance and regulation costs assessed to the provider. This is the second new fee announced by the carrier this week.

As  of this posting (3/10/2010), the provider has not posted these announcements on their website’s press releases, press, or newsletters page. And, although the email indicates the terms of service had been updated, the public version did not include the “regulatory fee” as of this posting.

The announcement follows: Read the rest of this entry »

The VoIP Users Conference celebrates it’s 3rd anniversary on March 26th with a good ol’ fashioned sleep over. Ok, well it’s not really a sleep over, but it’s just as cool. That’s right, starting on March 26th, 2010 at 3am EST,  get ready for the 24 Hour Live Voipathon Podcast and Phone In.

24 Hour Voipathon

Use the Internet to bring voices together

Voipathon is a simple idea: To unite people from as many parts of the world (and time zones) in a 24 hour long discussion about the Internet, voice over the Internet and how communities can and do use these tools.

We will talk about

• Content creators, their rights and how important they are to the Internet
• ways to connect your voices together (including free phone calls)
• ways to get around obstacles to voice connections put in place in some countries
• communities that use the Internet to make the world a better place
• keeping the Internet free of censorship by spreading understanding of the principles of freedom
• piracy, copyright, takedown notices etc

We will hear from

• People from all corners of the planet sharing their experiences
• Experienced telephony users who can help you make a connection, free
• Members of communities who are helping improve lives everywhere

Join us on March 26th, 2010

For more information, please visit:

• voipathon.org
• VoIP Users Conference

Can you believe that we haven’t posted a true VoIP Tech Chat in over a year? Although many of you are thankful for the break, we have decided to invade your favorite audio player once more (with feeling) with the first of (what we hope) will be many podcasts for 2010. This week we discuss Verizon Wireless, Vonage, Customer Service, and well, just a good ol’ fashioned VoIP Tech Chat.

As always, VoIP Tech Chat can be accessed from:

• VoIP Tech Chat (download mp3)
• iTunes
• And, thanks to popular request, you can also stream the chat by pressing the play button below

  Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

Links of “Interest:”

• Follow Fred on Twitter
• Follow Patrick on Twitter (Yay!)
• Past Post from Patrick regarding a positive experience with Verizon

VoicePulse announced today in an email that Business and Wholesale accounts will be required to meet a minimum usage of $10/month. They also advised that their Terms of Service had been updated to reflect the change. The company targeting users utilizing the service as a backup provider encouraged account holders to contact a representative to discuss becoming the “Primary” provider.

The email follows: Read the rest of this entry »

The Asterisk team of Digium announced new versions of Asterisk in reference to a potential security issue. The release highlights best practices and hopes to raise awareness of some potential security issues and injection statments. The announcement follows:

The Asterisk Development Team has announced security releases for the following
versions of Asterisk: Read the rest of this entry »

When my little girl went from being a benign, unmoving lump of sleeping, drooling baby to a terroristic unplugging, biting, chewing, eating, swallowing, gagging, breaking, pulling, tugging beast of a toddler, my home decor changed. When we moved into our excessive 4 bed / 2.5 bath home in 2007, we had dreams. We had a guest room, and a Disney room, and my home office taking up about 25% of the under A/C space. When the beast began terrorizing our home, we retreated into a fallback position and isolated her to the safest room in the house, my former office. I was relegated to Read the rest of this entry »

Good things come to those who wait…to cancel. On the heels of the “announcement” that Verizon Wireless will be doubling their early termination fees, I found myself considering how commerce and service has changed. As I have mentioned in our previous chats, I pay some $400+ a month for my extended family and I to have Verizon Wireless. Every month I give Verizon about $400, and on top of that, have spent over $2,000 on phones and another $500 on applications, ring tones, and content (that’s phone specific — if I buy a new phone, I get to buy new applications, ring tones, and content).

Businesses routinely (and almost exclusively) employ “short-timers” for their front line contacts — people that work at most six to twelve months answering phones, then move to another company. Customer service itself seems to follow the same pattern of always looking six to twelve months ahead, and making all judgements on a short-term basis. Have you been a great customer for 10 years? Who cares. What have you paid us lately? Read the rest of this entry »

Recently, Andy Abramson posted an article discussing a proposed tax on SMS texting. Taxes always get my attention and this article really got me thinking.

First, allow me to quote the US Constitution:

Amendment 1 – Freedom of Religion, Press, Expression

Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the Government for a redress of grievances.

Before I continue, can you imagine a law or amendment today that could be written in only 45 words? I digress… Read the rest of this entry »

Note: You can play or download the MP3 audio of the “Telemarketer Torture” calls towards the end of the article.

When I first started working with VoIP, I began to hate telephony, and any and all things telephone related. This bothered me on many levels. You see, as a kid, I loved telephones. Growing up in the “big city,” pay phones seemed to be on every corner. Family stories talk about walking several blocks extra, just to avoid me seeing and wanting to play with a phone. But, as usual, I digress…

When I worked with an unnamed switch (let’s just say it rhymed with Broadmoft), I hated working with VoIP. I knew there had to be a better way and started playing with Asterisk. Soon, my memories of playing with phones started coming back and my love rekindled. Now, I look forward to working with phone systems, only because I truly feel that the use of a phone can only be limited by your imagination. And with companies like Twilio, Adhearsion, and Digium, the community of telephone developers seems only to grow.

With that long winded introduction, let’s discuss today’s topic — telemarketer torture. Read the rest of this entry »

Residential VoIP - No Operators

Some say the media sensationalizes our economic woes for their personal gain. Others say the media accurately portrays the extreme financial burdens we find ourselves facing. And some people say, “Hey. I don’t care about anything, I always have and always will try to save money.” With today’s world becoming increasingly digital, VoIP (digital telephone) seems like a naturally good idea.

Clearly, we at VoIP Tech Chat advocate VoIP. We love it. We love it so much, we made a website called VoIP Tech Chat. And we actually now and then have chats and write articles on VoIP (ok, that last part was a little sarcastically since both Patrick and Fred seem to have been too busy to actually talk or write lately… but anyway…).
Read the rest of this entry »