Comments on: VoIP Carrier VoicePulse Suffers Outages, Uses Twitter

By: Patrick and Fred

Patrick and Fred — Mon, 22 Dec 2008 17:50:33 +0000

Thank you for the clarification. So far we are hearing reports of incoming still not working. Do you have an ETA for your customers?

By: VoicePulse

VoicePulse — Mon, 22 Dec 2008 17:44:30 +0000

To clarify, the configuration files posted are not a temporary fix. They are the sample configurations that have been posted on the website for more than six months and represent the correct SIP configuration for VoicePulse service.

Businesses that don’t have in-depth knowledge of Asterisk are able to use the VoicePulse auto-configuration module which no other provider offers. The module ensures that their PBX is using the most recent configurations with minimal user intervention.

Users that were properly configured were least exposed to this unexpected outage.

By: Patrick and Fred

Patrick and Fred — Mon, 22 Dec 2008 17:00:00 +0000

Well said. We also give them credit for using Twitter. But, asking customers to make temp changes and having a single point of failure like this… unacceptable.

By: NuFone

NuFone — Mon, 22 Dec 2008 16:51:14 +0000

Forcing users to change their PBX configuration is, in my opinion, far worse than a single point of failure.

How many businesses that have elected to deploy Asterisk PBXs directly have the ability to change their configuration? Most small businesses, at least those I have worked with, hire a consultant to avoid on-going costs of hiring a ‘PBX’ tech.

I have specifically engineered NuFone to never require customers to change their PBX settings… especially temporarily, to work around an inevitable outage.

I will give Voicepulse credit for using Twitter to spread the word. PNuFone should do the same.

JerJer