You may not know her name, but you know her voice. For those of us working with Asterisk, we (for some reason) consider ourselves on a first name basis with her. Others know her as the Voice Over Lady, the Voice Gal, or The IVR Voice. In reality, her name is Allison Smith and, through the IVR menus she’s recorded, has one of the most recognizable telephone voices around.

When Allison Smith Talks IVR, You Should Listen

Through her blog, Allison recently wrote about the top ten mistakes consistently made in IVRs. It’s a quick read. It’s a good read. And, she’s got enough street cred that when she says it’s an IVR mistake, you should just say, “Thank you ma’am, may I have another.”

And when you’re done reading the Top Ten IVR Mistakes, check out The IVR Voice as well.