VoIP Tech Chat

VoicePulse announced today in an email that Business and Wholesale accounts will be required to meet a minimum usage of $10/month. They also advised that their Terms of Service had been updated to reflect the change. The company targeting users utilizing the service as a backup provider encouraged account holders to contact a representative to discuss becoming the “Primary” provider.

The email follows:

Beginning on your next monthly bill cycle (3/27/2010 12:00:00 AM), your VoicePulse for Business and Wholesale account will be required to meet a minimum usage of $10 per month. The minimum usage requirement can be met by any combination of phone numbers, channels, features, outbound minutes, inbound toll-free minutes, etc.  Our Terms of Service has been updated to reflect above mentioned changes and we advise all customers to review the updated Terms of Service available within your account center.

Make VoicePulse Your Primary Provider

If you are using VoicePulse service as a backup provider and do not meet this minimum usage each month, our customer service representatives are ready to work with you on pricing so that we can become your primary provider.

Inactive Accounts

If you are not using your VoicePulse service and have no intention of doing so in the future, our customer service representatives will be responsive, courteous and expeditious in canceling your account, at your request.  However, if you are using another provider for your VoIP services and have had a good experience with VoicePulse in the past, we are ready to take whatever steps necessary to win back your business and offer you savings that exceed or eliminate this fee altogether

We appreciate your continued support and we look forward to serving you in the years to come. As always, our representatives are available by phone at +1-732-339-5100 M-F 9am-5pm ET and email at contact@voicepulse.com.